Graduate Technical Support Representative m/f at HP Law

Raoued, Ariana, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity, Agile Methodology, Computer Hardware, Desktop Support, Help Desk Support, Microsoft Office 365, Operating Systems, Peripheral Devices

Industry

IT Services and IT Consulting

Description

Handles technical and service-related questions promptly and accurately. Uses ticketing systems and follows standard operating procedures. Communicates clearly and professionally across all channels (phone & email). Keeps customers informed about resolution steps and timelines. Takes ownership of customer issues until resolution. Meets targets and ensures compliance with SLAs. Identifies potential problems and acts to prevent them. Offers guidance and solutions before issues escalate. Suggests process enhancements and participates in quality initiatives. Supports team learning and knowledge sharing. Follows company policies and customer care guidelines Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. A previous work experience is a plus, preferably in remote support, telephone support, technologies and customer environments, or a related field. Languages Excellent level of French (oral and written) & Intermediate level of English for understanding technical documentation and communicating internally when needed. Agile Methodology Computer Hardware Desktop Support Help Desk Support Microsoft Office 365 Operating Systems Peripheral Devices Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

Handles technical and service-related questions promptly and accurately while communicating clearly and professionally. Takes ownership of customer issues until resolution and meets targets ensuring compliance with SLAs.