WHAT WE’RE LOOKING FOR:

We are seeking individuals with strong analytical abilities, a passion for customer service, and keen attention to detail. The ideal candidate will possess:

• Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, OneNote) and a demonstrated ability to navigate and enter data into systems efficiently.
• Quick Learner: Ability to quickly adapt to new systems, processes, and technologies in a fast-paced environment.
• Attention to Detail: A meticulous approach to processing grant applications and ensuring data accuracy.
• Customer Service Focus: Empathetic communication skills, with the ability to interact professionally with individuals in need over the phone and by email.
• Problem-Solving Skills: Strong analytical abilities to identify issues and recommend practical solutions.
• Adaptability: Flexibility to handle shifting priorities and deadlines as needs evolve within the department.

ABOUT THE ROLE:

As a Grants Processing Officer, you will be an integral part of the team, helping Queenslanders who have been impacted by disasters access financial assistance through grant programs. Your role will focus on ensuring smooth and efficient processing of grant applications, maintaining data integrity, and delivering exceptional customer service to applicants.

KEY RESPONSIBILITIES:

• Grant Application Processing: Verify and process grant applications in line with current procedures to ensure timely and accurate assistance to applicants.
• Maintain Data Integrity: Safeguard the accuracy and confidentiality of applicant records, ensuring compliance with privacy and data protection policies.
• Enquiry Resolution: Respond to enquiries with clear, concise, and empathetic communication, guiding applicants through the process.
• Application Assessment: Assess grant applications against established criteria, ensuring compliance and accuracy in decision-making.
• Collaboration: Work with internal teams to gather necessary information or clarifications required to process applications efficiently.
• Documentation: Maintain accurate records of interactions, decisions, and outcomes to ensure a reliable audit trail for future reference.