ABOUT US:

Shikenso Analytics is a leading provider of AI-powered sponsorship analytics solutions for the sports, esports, creator and entertainment industry. Our mission is to empower brands, organizations, and rightsholders with data-driven insights that drive strategic decision-making for their sponsorship campaigns. At Shikenso, we foster a culture of innovation, collaboration, and creativity, ensuring that our team members thrive in a dynamic and supportive environment. Recognized for our cutting-edge technology and impactful solutions, we are dedicated to shaping the future of sponsorship analytics.

POSITION OVERVIEW:

As a Product Specialist (Inbound), you will be responsible for managing inbound leads, providing expert product knowledge, and delivering tailored solutions to potential customers. You will work closely with the Account Managment teams to ensure seamless customer experiences and drive successful conversions.

LEAD QUALIFICATION & CONVERSION:

• Qualify inbound leads based on their needs and interests and guide them through the sales process to convert them into paying customers.
• Collaborate with the account management team to ensure smooth transitions.

MARKET KNOWLEDGE:

• Understanding of the marketing and sponsorship sectors.
• Experience:
• At least 1-2 years of experience in customer-facing roles, such as product specialist, customer support, or pre-sales.

SOFT SKILLS:

• Excellent communication skills (both verbal and written) with the ability to present product features effectively.
• Strong analytical abilities to assess customer needs and deliver appropriate solutions.
• Ability to work well in a team-oriented, fast-paced environment.
• High level of flexibility to adapt.

LANGUAGE SKILLS:

• Native English speaker or proficiency in English at C2 level.