JOB DESCRIPTION:

Job Title: Graphics Support Specialist (Desktop Publishing Services)
Location: Frankfurt

ROLE DESCRIPTION:

The role requires the individual to work as part of a team liaising closely with clients to produce presentations materials. To liaise with bankers in a professional, consultative and helpful manner at all times. To own and take responsibility for the work, in terms of the final product, e.g., consistency, deadline management, accuracy and quality in accordance with the client request and Bank template and corporate guidelines. Take responsibility for the management of the document and the workflow, within time and quality parameters, handling customer queries relating to these documents Develop effective working relationships with clients and colleagues to promote a strong working team. The ability to think creatively to produce innovative and attractive designs for clients is a must.

RESPONSIBILITIES:

• To complete amendments to and create documents as requested by clients using the Bank’s template and non-standard templates as requested
• Advanced PowerPoint, Word and Excel, excellent working knowledge of Adobe Creative Cloud to enable you to accurately estimate production time and produce high quality creative output in PPT
• To manage own workflow and communication with requestors
• To take ownership for the quality of your work and the associated deadlines
• Gain an understanding of client work processes, patterns and pressures
• To ensure a clear and comprehensive handover to team members
• To manage the workflow as well as handovers/support
• To share knowledge and encourage a supportive team culture
• Excellent management of time and communication with front desk and Line Manager
• Ensuring adherence of objectives (Key Performance Indicators)
• To quality check all work produced
• To act in a professional and consultative manner
• Gain an understanding of client work processes, patterns and pressures
• To ensure a clear and comprehensive handover for supporting team member(s)

General tasks

• Accurate and timely production of all Presentations materials
• Ensure all work is quality checked before being returned to front line
• Ensure complete submission of work to be randomly quality checked
• Adherence of department policies and procedures
• Reporting of any issues to relevant parties