ABOUT THE TEAM

At Miro, the Security Stream is dedicated to fostering business growth and enduring customer trust by implementing advanced security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively detecting and mitigating security incidents.
A key part of this is the Trust & Information Security Team, which concentrates on maintaining the highest information security standards to safeguard the data and privacy of Miro’s customers, employees, and stakeholders. This team manages business risks, ensures adherence to legal and regulatory requirements, and promotes a culture of security awareness. Additionally, they act as trusted compliance advisors to the Go-To-Market (GTM) teams, helping to enable and speed up strategic sales initiatives.

ABOUT THE ROLE

We are seeking a highly knowledgeable and customer-centric Compliance Customer Success Manager (CSM) to serve as a primary resource for our customers navigating the complexities of cybersecurity and AI governance frameworks. This role is pivotal in ensuring our customers receive accurate, clear, and timely answers to their questions regarding NIST (CSF, 800-53, etc.), SOC2 (Type 1 & 2), ISO 27001, and the emerging ISO 42001 standard. The ideal candidate possesses deep subject matter expertise in these frameworks combined with exceptional communication skills to act as a trusted advisor. You will be instrumental in building customer confidence, fostering strong relationships, and ensuring customers feel supported in their compliance journey.

WHAT YOU’LL DO

• Compliance Subject Matter Expert: Serve as the go-to expert for customer inquiries related to the interpretation, requirements, and best practices of NIST, SOC2, ISO 27001, and ISO 42001 frameworks
• Query Resolution: Directly address and resolve customer questions regarding these compliance standards, ensuring accuracy and clarity in all communications (email, calls, support tickets)
• Contextual Understanding: Understand the customer’s business context and how their compliance questions relate to their use of our products/services or their broader GRC strategy
• Information Dissemination: Clearly articulate complex compliance concepts to both technical and non-technical customer stakeholders
• Relationship Building: Build trust and rapport with customers through reliable and expert handling of their compliance inquiries
• Internal Collaboration: Work closely with Support, Product, and Sales teams to ensure consistent and accurate messaging regarding compliance topics. Provide internal training or resources as needed
• Knowledge Management: Document common compliance questions and answers, contributing to internal knowledge bases and potentially customer-facing FAQs or documentation
• Stay Current: Continuously monitor changes and updates to relevant compliance frameworks and industry best practices
• Customer Advocacy: Relay customer feedback and frequently asked questions related to compliance back to internal teams to inform product development and service improvements
• Support Customer Success Goals: Contribute to overall customer retention and satisfaction by providing exceptional compliance-focused support