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Greek Customer Service Agent Financial Company - Work In Athens at Mercier Consultancy MD

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greek Fluency, English Proficiency, Customer Service, Financial Products, Query Resolution, CRM System, Communication Skills, Teamwork, Self-Motivation

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce a remarkable opportunity for a Greek Customer Service Agent with a leading financial company situated in Athens. In this role, you will be at the forefront of customer support, assisting Greek-speaking clients with their inquiries and providing them with exceptional service related to financial products and services. Responsibilities Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products. Resolve customer queries, issues, and complaints in a professional and efficient manner. Document all customer interactions accurately in our CRM system for quality assurance and follow-up. Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed. Stay informed about financial services and industry trends to provide customers with up-to-date information. Contribute to a positive customer experience by providing thorough and thoughtful support. Fluency in Greek (both written and spoken); proficiency in English is preferred. Previous experience in customer service, particularly in the financial sector or related industries. Strong communication skills with a commitment to providing excellent customer service. Ability to handle complex queries and resolve issues effectively. Familiarity with CRM systems and standard office software. Team-oriented with a collaborative attitude, as well as self-motivated to work independently. Willingness to work in Athens and become an integral part of a dynamic team. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will assist Greek-speaking customers via phone, email, and chat regarding various financial products and services, resolving queries and issues professionally. All customer interactions must be accurately documented in the CRM system, and issues escalated to internal teams when necessary.