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Greek Speaking Customer Service Agent For Financial Department - Athens at Mercier Consultancy MD
Athens, Attica, Greece -
Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Fluency In Greek, Proficiency In English, Customer Service, Communication Skills, Problem-Solving, CRM Systems, Detail-Oriented, Team Collaboration, Interest In Finance

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is pleased to announce an opportunity for a Greek Speaking Customer Service Agent to join the financial department in Athens. In this role, you will provide exceptional customer service support to Greek-speaking clients, addressing their inquiries related to financial products and services while ensuring a seamless customer experience. Responsibilities Assist Greek-speaking customers via phone, email, and chat with inquiries about financial services and products. Provide accurate information regarding account management, transactions, and general banking services. Handle customer complaints and resolve issues efficiently, ensuring customer satisfaction. Document customer interactions accurately in our CRM system for quality control and record-keeping. Collaborate with team members to improve service delivery and enhance customer experience. Keep up-to-date with financial products, services, and industry regulations to provide informed support. Fluency in Greek (both written and spoken); proficiency in English is an advantage. Experience in customer service, particularly in the financial sector, is preferred. Strong communication skills and a customer-oriented attitude. Aptitude for problem-solving and ability to handle customer inquiries effectively. Proficient in using CRM systems and general office software. Detail-oriented with the ability to work independently and as part of a team. Interest in finance and willingness to learn about financial products and services. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...
Responsibilities
The role involves assisting Greek-speaking customers with inquiries about financial services and products. Additionally, the agent will handle complaints and document customer interactions for quality control.