Ridder
At Ridder we work with passion alongside our customers to build a sustainable agri-food sector worldwide. As a key player in the international greenhouse industry, we develop and provide technical solutions that help growers produce food and flowers more sustainably. As an innovative family-owned company, we’ve been supporting our customers for over 70 years with a dedicated team of 350 employees from around the globe. In North America, we have offices in the USA, Canada, and Mexico.
Position Summary
Are you recently out of college and looking to start your career in a technical and
customer focused environment? Ridder Canada is looking for a Greenhouse Helpdesk
Coordinator to join our team in Leamington. In this role, you will be the first point
of contact for incoming technical questions from customers, dealers, and
partners. You will support our service team with coordination and follow-up and
grow your skills to eventually become a Service Technician.
This is a great opportunity for someone who enjoys solving problems, helping
customers, and learning about technical systems in the greenhouse industry.

Your responsibilities:

• Receive and respond to incoming service calls, emails, and other technical inquiries.
• Document service requests and assign them to the appropriate technician.
• Track progress, follow up on open cases, and communicate with customers.
• Help with scheduling service visits and preparing documentation.
• Learn about Ridder’s automation and (climate) systems for greenhouses.
• Support logistics for service parts, returns, and warranty cases.
• Work closely with the service and sales teams to ensure customer satisfaction.

What we are looking for:

• Recent college or technical school graduate (engineering, agriculture, IT or similar field preferred).
• Strong communication and organization skills.
• Curious, eager to learn, and interested in technical systems.
• Comfortable using email, phone, and computer tools (CRM, Office 365, TopDesk?).
• Team player with a proactive attitude.
• Based in or near Leamington, ON.
• Full-time availability and interest in growing into a service technician role over time.

Why join Ridder Canada?

• Be part of an international supportive and experienced team with deep industry knowledge.
• Contribute to the sustainable growth of the global greenhouse industry.
• Learn and grow toward a technical service role.
• Competitive compensation and benefits.
• Long term career development opportunities in a growing company.

Ridder welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In perso

• Receive and respond to incoming service calls, emails, and other technical inquiries.
• Document service requests and assign them to the appropriate technician.
• Track progress, follow up on open cases, and communicate with customers.
• Help with scheduling service visits and preparing documentation.
• Learn about Ridder’s automation and (climate) systems for greenhouses.
• Support logistics for service parts, returns, and warranty cases.
• Work closely with the service and sales teams to ensure customer satisfaction