Greeter- Detroit Airport at Enterprise Holdings

Romulus, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

17.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Greeting, Efficiency, Vehicle Selection, Transaction Processing, Communication, Teamwork, Punctuality, Attendance, Self-Assessment, Goal Setting, Training, Driving

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter.The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. This pay for this position starts at $17 / hour This position is located at Detroit Metro Airport (DTW) – 338 Lucas Dr. Detroit, MI 48242 (Romulus area) We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: This will be a full time position. This position is a union environment and requires open availability, including mornings, afternoons, evenings, weekends and holidays to accomodate any schedule during a shift bid. Responsibilities We are hiring now for immediate openings. Responsibilities include: Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply Welcome members to the facility when they exit the bus or arrive on the lot Direct customers to exit booth, provide local directions and maps and provide return directions where applicable Assist members with questions and concerns to minimize counter visits Communicate customer service issues to management Ensure that hangtag information is completed correctly Maintain clean low mileage fleet mix requirements Maintain Emerald Aisle for cleanliness Thank member for their business Provide upgraded vehicles on request Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High School Diploma or G.E.D. required Minimum of 6 months customer service experience Must have a valid driver's license with no more than 2 moving violations within the last 3 years No drug or alcohol related convictions on driving record in the last 5 years Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays

Responsibilities

The Greeter is responsible for providing superior, friendly, and efficient service during the rental car process, specifically greeting club members, fulfilling their needs related to the Emerald Aisle process, and assisting with vehicle selection according to program guidelines. Duties also include proactive coordination with shuttlers and detailers, directing customers, handling inquiries to minimize counter visits, and ensuring fleet cleanliness and proper documentation.