Greeter-Gilley's at RUFFIN

Park City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Teamwork, Attention to Detail, Professionalism, Guest Relations, Conflict Resolution, Time Management, Adaptability, Multitasking, Positive Attitude, Physical Stamina, Observational Skills, Discretion, Safety Awareness

Industry

Description

Job Details Job Location: PARK CITY, KS 67147 GILLEY’S JOB DESCRIPTION POSITION: Greeter DEPARTMENT: Guest Safety STATUS: Full Time, Part- Time LICENSE: Level III REPORTS TO: Guest Safety Shift Manager Job Summary: The Gilley’s Greeter is responsible for welcoming guests as they enter the property and creating a positive first impression. This role provides friendly, professional assistance by offering directions, answering general questions, and guiding guests to properties amenities, promotions, and services. The Gilley’s Greeter helps ensure a safe, welcoming, and enjoyable guest experience while upholding the company standards and policies. Essential Job Functions: Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes all activity within assigned area offering assistance to all guests Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains monetary and paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other departments Other duties as assigned Qualifications Experience and Qualifications: Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License. One year of direct customer contact experience, preferred Previous money handling experience preferred Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley’s Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations Must be able to respond to visual and audible cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to walk and stand for long periods of time (8-12 hours) Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.

Responsibilities

The Greeter is responsible for welcoming guests and creating a positive first impression. They assist guests with directions, answer questions, and ensure a safe and enjoyable experience.