JOB SUMMARY

We are seeking a detail-oriented and proactive Administrator to join our team. The successful candidate will play a key role in ensuring compliance and providing excellent support to colleagues and customers.
Knowles Fleet is one of the UK’s leading transport management service providers, helping hundreds of organisations up and down the country to successfully run their fleets. Our team of 65 work from our head office in Great Bentley near Colchester. There is a main line station nearby and on-site car parking.
We’re 100% owned by our employees, which means everyone shares in our profits through regular bonuses. We also offer a comprehensive benefits package.

ESSENTIAL SKILLS

We’re looking for someone who brings the following qualities to the team:

• A team player with a proactive and self-motivated approach
• Clear written and verbal communication skills
• Strong organisational and time-management skills, with the ability to manage multiple priorities
• Able to remain calm and professional under pressure
• Logical, detail-oriented, and solutions-focused
• Strong communication and customer service skills
• Confident using Microsoft Word, Excel, and Outlook

DESIRABLE SKILLS

It would be advantageous if you also have:

• Previous office administration experience
• Experience checking licences and/or insurance documents
• A general knowledge or interest in cars and vehicles

• Providing advice and support to customers via phone and email
• Checking driving licences, insurance documents, and DVLA records for compliance
• Producing and maintaining accurate grey fleet reports
• Entering and updating data within internal systems
• Chasing document renewals and assisting applicants with online registration, mileage submissions, and expense queries
• Maintaining accurate records to support audits and internal reporting
• Assisting clients with mileage claims on our bespoke online system
• Identifying variances between contracted and travelled mileage and providing quotations to drivers when needed
• Handling general queries related to company car benefit-in-kind tax
• Speaking with clients over the phone and assisting with various queries
• Monitoring the department inbox and directing queries as required
• Addressing customer payroll queries