ABOUT US

Greyhound Australia is the country’s only national coach company and has proudly connected Australians for over 110 years. In 2023, we began an exciting new chapter as part of the Entrada Travel Group, expanding our travel and tourism operations across Australia and New Zealand.
We’re focused on the future and proud to be ambassadors of the beautiful country we share and explore every day. When you join us, you don’t just see Australia—you feel the heart of Australia and now is a fantastic time to join our growing organisation!

ABOUT THE ROLE

We are currently seeking a proactive, organised, autonomous and flexible candidate to join our team in the role of Operations Coordinator.
This role is vital in supporting, advising and coordinating drivers and driving operations Australia-wide. You will be the first point of contact for Greyhound drivers, providing 24-hour support to the whole network on a rotating shift basis. You will be an integral member of the Operations Team, ensuring that the company remains compliant with all internal and external regulations, standards and legislation whilst applying your knowledge and skills in incident management.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• First point of contact for our Coach Captains
• Solving problems and escalating where appropriate.
• Coordinating support services for breakdowns, injuries and other situations that may arise.
• Making decisions on routes and passenger changes.
• Managing compliance with legislative requirements, including Chain of Responsibility and National Heavy Vehicle Regulations.
• Logging all reported incidents in accordance with company policy.
• Checking and filing driver logbooks and driver pre departure paperwork.
• Monitoring and changing rosters, replacing shifts and coach movements.
• Following existing policies and procedures including Incident Management Plans.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Knowledge of the coach, transport and/ or logistics industry.
• Experience in logistics or transport roles.
• Completion or willing to complete “Administer the implementation of fatigue management strategies”
• Intermediate computer skills (Microsoft Office Suite).
• Excellent problem solving skills.
• The ability to manage challenging situations and handle pressure.
• Sound communication skills and a strong customer focus.
• Ability and willingness to work shifts on a rotating roster that includes day shifts, night shifts and weekend work.
• The ability to handle pressure situations, remain calm and think clearly.
• Must be well organised and be able to coordinate competing priorities.
• Customer focused
  You will also possess a high degree of work ethic, personal presentation and teamwork.

To be successful in this role, you will be a motivated and enthusiastic individual who is passionate about relationship building and is ready to live and breathe our values:

• Be safe
• Let’s collaborate
• Delight our customers
• Be accountable
• Be empowered
• Enjoy what you d