Griffith Health Clinics - Reception Team Leader at Griffith University

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

97964.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Administrative Skills, Time Management, Communication Skills, Client Focus, Team Contribution, Process Improvement, Data Entry, Record Management, Financial Transactions, Supervision, Patient Care, Training, Performance Management, Positive Team Culture

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description Griffith Health Clinics is seeking a motivated and detail-oriented Reception Team Leader to support the daily operations of our Dental Clinic Reception. This role will provide essential administrative assistance and oversee a variety of responsibilities, from team management to process improvement, to ensure efficient clinic operations and high-quality patient care. Key responsibilities for this role will include: Deliver general administrative support, including record management, information flow, and continuous improvement of administrative processes. Conduct research and project work, including data entry, and prepare correspondence, presentations, reports, and project applications. Manage databases and online systems, conduct procurement and financial transactions, and participate in user testing for new/upgraded University systems. Support committees and working parties by preparing agendas, taking minutes, and tracking action items. Supervise administrative staff, including workflow management, training, and guidance on University systems. Handle patient bookings, records, and payments, ensuring compliance with University policies. Prepare reports on stock control and workflow, manage orders to ensure sufficient stock levels, and support clinical activities as needed. Lead staff induction, development, performance management, and foster a positive team culture. About you To be successful in this role, you will need to demonstrate: Completion of an associate diploma qualification and relevant experience, or an equivalent combination of relevant skills, knowledge, and experience. Well established organisational and administrative skills, including time management skills and the ability to meet deadlines in an environment of competing priorities. Strong communication skills (written and verbal) and a demonstrated ability to liaise effectively with staff, students, and external clients. A strong client focus, excellent presentation, and a demonstrated ability to contribute effectively within a team environment. What we can offer This is a full-time, fixed term position until 27 April 2026, based primarily at Gold Coast. As Griffith is a multi-campus university, you may be required to work across multiple locations, including Warwick. Salary Range The full time equivalent base salary will be HEW Level 6 range $91,843 - $97,964 per annum + 17% superannuation. The total FTE package will be in the range $107,456 - $114,618 per annum. Additional Information Why Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Wide range of Learning and Development opportunities Salary packaging options and corporate health discounts Support with future learning opportunities through our educational staff assistance scheme How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the About You section above and the position description) Current curriculum vitae/resume including full contact details Applicants must have unrestricted working rights. VISA sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Jessica McCord, Dental Clinic Manager at [email protected]. For further application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner on [email protected]. Closing date: This advert will remain open until filled. Your application will be reviewed on receipt. All applications must be submitted online.

Responsibilities

The Reception Team Leader will support the daily operations of the Dental Clinic Reception, providing essential administrative assistance and overseeing team management. Key tasks include managing patient bookings, supervising staff, and ensuring compliance with University policies.