Department: Food & Beverage
Reports To: 1901 Sommelier, 1901 Restaurant Manager
Supervises: N/A
Classification: Full-Time/Year-Round
Job Summary (Essential Functions): Our 1901 Grille Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

JOB KNOWLEDGE, CORE COMPETENCIES, AND EXPECTATIONS:

• Oak Hill Country Club’s Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club’s appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

EXPERIENCE

• Previous waitress, waiter or banquet server experience preferred.
• Country club experience strongly preferred.
• A genuine interest and passion for service, food, wine and spirits is a plus.

EDUCATION

High school or equivalent education required.
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LICENSES AND SPECIAL REQUIREMENTS

• Valid driver’s license.
• Food safety certification.
• Alcoholic beverage certification.

• Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
• Confidently deliver enticing information regarding food and beverage options and daily specials.
• Carefully attend to the details ensuring an understanding of member orders and special requests.
• Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders.
• Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
• Review each order, prior to service, to ensure it is to the members’ specifications.
• Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
• Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
• Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
• Complete pre-opening and closing tasks as assigned, side work.
• Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
• Develop a strong working knowledge of member names and preferences.
• Ensure the cleanliness and organization of all dining room and back of house spaces.
• Assist others in their duties, as needed.
• Be able to consistently perform tasks with little direct supervision.
• Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
• Consistently follow laws and the club’s policies for the service of alcoholic beverages.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by the 1901 Sommelier and 1901 Restaurant Manager.