Grocery Department Head (Mandarin Required)

at  Btrust Supermarket

ABOUT BTRUST

We are Btrust. Since 2008, we’ve innovated the Canadian grocery retail experience specializing to sell primarily fresh and healthy foods. Our goal is to introduce diverse food culture to every family table. We offer a wide range of products to cater to various taste preferences and budgets. The company is headquartered in Oakville, Ontario. In 2008, we opened our first Btrust Supermarket at the Golden Square, a shopping center in Mississauga, Ontario. Today, we manage a nationwide chain of 4 stores, covering an impressive 120,000 square feet and offering more than 20,000 different products, allowing families across Canada to enjoy fresh, healthy, and flavorful meals.

JOB SUMMARY:

Are you ready to take charge and transform the heart of our grocery store? As the Grocery Department Head, you’ll be the maestro behind perfect product displays, fresh and safe food, and shelves that never run empty. Your mission? To curate a shopping experience that wows every customer, every time. From managing inventory like a pro to inspiring your team to deliver top-notch service, you’ll lead with passion and precision. Plus, you’ll ensure the workplace is clean, safe, and buzzing with energy. Ready to make your mark? Let’s create something extraordinary together!

QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; post-secondary education in Business Administration, Retail Management, or a related field is preferred.
• 3 years of grocery retail experience, including inventory management, merchandising, and customer service.
• Knowledge of industry trends, products, pricing, and food safety regulations; proficiency in relevant software and systems.
• Strong leadership, communication, and interpersonal skills, with the ability to manage teams effectively.
• Strong written and verbal communication skills in English and Chinese Mandarin

QUALIFICATIONS ET COMPÉTENCES :

• Diplôme d’études secondaires ou équivalent requis ; des études postsecondaires en administration des affaires, gestion de la distribution ou un domaine connexe sont préférées.
• 3 ans d’expérience dans la vente au détail d’épicerie, incluant la gestion des stocks, le marchandisage et le service client.
• Connaissance des tendances du secteur, des produits, des prix et des règlements de sécurité alimentaire ; maîtrise des logiciels et systèmes pertinents.
• Compétences solides en leadership, communication et relations interpersonnelles, avec une capacité à gérer efficacement les équipes.
• Excellentes compétences en communication écrite et orale en anglais et en mandarin chinois.

• Oversee the arrangement and positioning of products on shelves to ensure optimal visibility and sales performance.
• Plan and execute product displays based on promotional campaigns, sales goals, and seasonal needs.
• Monitor shelf stocking, replenishment, and organization to maintain an attractive, customer-friendly layout.
• Manage expiration dates of perishable goods, ensuring compliance with food safety standards.
• Handle refunds, exchanges, or disposal of disqualified or damaged products following company policies.
• Ensure the grocery department maintains a clean, safe, and organized shopping environment at all times.
• Research and source grocery products from suppliers to meet customer demands and trends.
• Negotiate with suppliers to secure competitive pricing and favorable terms.
• Build and maintain strong relationships with merchants and suppliers. Address supplier concerns and negotiate solutions to ensure a steady supply chain.
• Monitor product availability and adjust orders to prevent overstocking or shortages.
• Recruit, train, and onboard grocery staff, ensuring they understand their roles and responsibilities.
• Assign tasks to team members and monitor their performance to ensure productivity.
• Enforce workplace safety protocols and ensure compliance with health regulations.