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Ground Product & Standards Officer at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audit Coordination, Compliance Monitoring, Reporting, Documentation, Vendor Performance Tracking, Service Standards, SOP Development, Data Collection, Excel, PowerPoint, Reporting Tools, Data Dashboards

Industry

Airlines and Aviation

Description

Support the Ground Product & Standards team through active coordination of audits, compliance monitoring, reporting, documentation, and vendor performance tracking to ensure global consistency of Etihad's hub and ground service guest experience standards. Prepare and maintain audit reports, track findings, and follow up on corrective actions with responsible departments. Assist in the development and update of global service standards, SOPs, product documentation, and operational guidelines. Support vendor performance tracking and data collection related to ground service suppliers and contractors. Coordinate documentation, meeting notes, and process updates related to product development projects and audits. Bachelor's Degree, preferred in Hospitality, Business Administration, or related field. 4 years of experience in audit, compliance, ground services, or airport guest experience operations. Experience with service standards documentation, data reporting, and audit preparation. Proficiency in Excel, PowerPoint, and reporting tools; familiarity with data dashboards is an advantage.

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Responsibilities

Support the Ground Product & Standards team by coordinating audits and compliance monitoring to ensure consistency in guest experience standards. Prepare audit reports, track findings, and assist in developing global service standards and operational guidelines.