ABOUT US

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

REQUIREMENTS

• Minimum of 1-years’ experience in a similar customer service role, with previous Porter/Reservations experience advantageous
• Experience in warehouse and procurement highly advantageous
• Must hold a valid manual driver license
• Must have own transport to/from Shute Harbour
• First Aid qualifications highly desirable
• Ability to work flexible hours including weekends and public holiday

ABOUT THE ROLE

We have a casual position available for a motivated individual to join our Grounds Crew team. The successful candidate will play a key role in ensuring exceptional guest experiences by delivering consistent service, managing luggage and freight movement, maintaining inventory, and assisting the vessel crew. Clear communication with the fleet and Port of Airlie is essential, as well as a commitment to guest safety and satisfaction. This role also includes maintaining cleanliness in the work area and adhering to operational procedures and Work, Health and Safety (WHS) requirements.

KEY RESPONSIBILITIES:

• Provide exceptional guest service and maintain professional presentation.
• Manage the movement of luggage and freight efficiently.
• Maintain accurate inventory through ordering, receiving, and counting.
• Assist vessel crew with loading and unloading of freight, luggage, and guests.
• Ensure clear communication with fleet and Port of Airlie radio.
• Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE/BE:

• Ability to work efficiently and proactively in an autonomous environment
• High level of personal presentation and interpersonal skills
• Excellent written and spoken communication skills
• Highly self-motivated and ability to multitask competing priorities
• Great attention to detail with strong problem-solving skills
• Intermediate knowledge of MS Office and general computer-based administrative tasks
• Confident with the use of technology and communication device