At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
Position Title: Group Administration Specialist
Reports To: Manager, Group Administration
Department: Group Claims and Admin Management
Term: Permanent Full-Time
Schedule: 11:00AM ET – 7:00PM ET
Location: Waterloo
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you’re looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.
Equitable is looking for a Group Administration to join our dynamic team. This role offers the chance to make a meaningful impact by supporting plan administrators and advisors in delivering an exceptional benefits experience to their members. We’re looking for individuals who are passionate about client service, demonstrate administrative excellence, and have a keen eye for detail. If you thrive in a collaborative environment and are committed to providing top-tier support, we’d love to hear from you
Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider’s software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required