Group Applications Support Officer at iDx

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RIS PACS Support, Troubleshooting, HL7 Messaging, EDI, PACSLink, Patient Portal, User Training, System Configuration, Workflow Optimisation, Stakeholder Engagement, Problem Solving, Technical Documentation

Industry

Hospitals and Health Care

Description

Group Applications Support Officer – RIS PACS About the Opportunity We have an exciting opportunity for a Group Applications Support Officer to join our RIS PACS team at IDX New Zealand. This role is integral to supporting, maintaining, and optimising our RIS PACS application to ensure it continues to meet the operational needs of our imaging services across the group. You’ll collaborate with clinical, technical, and administrative teams to deliver a reliable, efficient, and user-friendly PACS environment, while contributing to system improvements and innovation. What you’ll be doing: Provide first- and second-line support for RIS PACS across IDX NZ Troubleshoot and resolve application issues in a timely, professional manner Work closely with vendors, IT teams, and site staff to ensure optimal system performance Support user training, onboarding, and documentation Assist with system upgrades, configuration changes, and enhancement initiatives Contribute to quality improvement efforts and identify workflow optimisation opportunities We are looking for someone who: Has a strong understanding of RIS PACS workflows Ideally has Radiology Information System (RIS), PACS, PACSLink, Patient Portal, HL7 messaging, imaging platforms and EDI experience Demonstrates excellent problem-solving skills with strong attention to detail Communicates effectively and can engage with a wide range of stakeholders Thrives both independently and as part of a collaborative team Is adaptable and eager to learn new technologies and processes Why Join Us? This is a great opportunity to: Expand your technical and applications expertise Work closely with Group IT and imaging professionals Play a key role in technology that supports patient care outcomes Grow your career within IDX New Zealand Ready to take the next step in your healthcare career? If you're passionate about people and want to grow your impact in a supportive, innovative environment, we’d love to hear from you. Click Apply to submit your CV and cover letter to start your next chapter with us. Have questions? Please reach out to careers@idxgroup.com.au for more information Naomi Fairweather nfairweather@idxgroup.com.au or +61 400 577 005. Building a healthier world, by delivering the best health outcomes one patient at a time. IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants Administration – Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services – People & Culture, Marketing, Risk Management, ICT, Finance We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.

Responsibilities

Provide first- and second-line support for RIS PACS applications to ensure operational efficiency across imaging services. Collaborate with vendors and technical teams to handle system upgrades, troubleshooting, and workflow optimizations.