WHO IS EFFORTLESS ADMIN

At Effortless Admin, we’re not just another software company – we’re transforming how Canada handles employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. We are an expanding organization looking for motivated individuals who want to join us on our growth trajectory.

POSITION OVERVIEW

Full-Time | Edmonton, AB | On-site

WHY THIS ROLE IS IMPORTANT TO EFFORTLESS ADMIN

The Group Benefits Specialist will join Canada’s top benefits administration technology and service provider. We are looking to add an enthusiastic customer-facing service team member to our fast-paced and dynamic environment working alongside our industry-leading development team. The ideal candidate will have a passion for serving our clients well, Canadian benefits administration experience and a desire to make a difference working alongside the rest of our client service team.

WHAT YOU’LL BE DOING

• Supporting plan sponsors in the management of their benefit plans
• Assisting plan members in using our software and understanding their coverage
• Contributing meaningfully to our development team in continuously improving the software through user acceptance testing, bug identification and product refinement
• Expanding your abilities as a subject matter expert in employee benefits data
• Developing a level of comfort with a large number of benefits carriers, plans and contracts
• Working independently in completing daily tasks
• Providing an exceptional customer service experience, bringing greater understanding to the client and resolving any of their benefits questions
• Providing exceptional customer service by live chat, email and phone in English (and French, if bilingual)
• Other duties as assigned