Cambria Automobiles are dedicated to redefining the automotive experience. With a rich history spanning over a century, we have earned our reputation as a trusted name in the automotive industry. Our commitment to excellence, guest satisfaction, and innovation is at the core of everything we do.
We are a progressive and innovative group who strives to deliver excellence to our associates.
Cambria Automobiles Ltd is part of the Cambria Investment Holdings Group of Companies which includes Grange Motors, Invicta Motors Motorparks and SOGO Mobility.

Supporting the Group in carrying out the duties of the compliance function in areas relating to sales process, complaints, GDPR and FCA compliance, where required.

Location: Working from one of our locations across the UK. Working from Home and Hybrid working also possible after a probationary period.

• Salary: £28K - £30K
• Key Responsibilities and Duties (list not exhaustive)
• Promote a compliance culture.
• Training & Development: Deliver one to one and group training to Sales Associates and Managers and provide other means of support to help manage conduct and regulatory risk across the Group.
• Observational monitoring & quality assessing: Utilising mystery shops, Management Information, and other sales monitoring methods to work with businesses to develop and improve compliance with FCA regulations.
• Support the completion of audits by following up on improvement areas identified. Report on any compliance issues or further areas of improvement.
• Complaint handling including Group escalated complaints, support with legal cases, Alternative Dispute Resolution Service responses, root cause analysis of complaints and subsequent process improvements / feedback & coaching.
• Supporting Managers and Directors across the group in their handling of complaints and providing advice on relevant UK legislation and Consumer Law.
• Responding to Data Requests and managing data breaches.
• Review and authorisation of financial promotions and website compliance.
• Horizon scanning: Keeping up to date with the latest FCA news and regulatory changes.
• Proactively assessing existing processes and providing feedback to the Group for continuous improvement.
• Minimum Requirements
• Proven communication skills, both verbally and in writing.
• Previous complaint handling experience essential.
• Previous FCA compliance experience desirable.
• Motor Industry experience preferred.
• Passion for coaching, training, and motivating.
• High level of self-motivation.
• Exceptional organisational skills.
• Methodical and diligent.
• Acts with honesty and integrity.
• You will have to provide a Basic DBS check and adverse financial background check.