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Group Customer Services Manager / Deputy Group Customer Services Manager (G at Bank of China (Hong Kong) Limited

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Management, Corporate Banking, Account Maintenance, Business Analytics, Customer Service, Microsoft Excel Macro, Interpersonal Communication, Numerical Analysis

Industry

Banking

Description

Responsibilities: * Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model * Processing the account maintenance of Corporate Banking customers and provide customer services support function * Responsible for implementation and execution of projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges * Deliver tailor-made and one-stop quality services by closely following up client's needs and requirements * Work as a team player with other partner teams to conduct business analytics, review product and services mix in order to enhance customer satisfaction and experience Requirements: * Degree holder or above * At least 2 years experience in corporate banking or cash management services in customer service or operations functions * Familiar with cash management related products and platforms * Excellent interpersonal and communication skills. * Excellent analytical and numerical skills. * Proficient in Microsoft Office including Excel Macro * Good command of both spoken and written English and Chinese. Mandarin is an advantage

Responsibilities

Serve as a dedicated contact point for corporate banking customers to deliver quality cash management services. Responsible for implementing projects, formulating workflows, and enhancing service quality to improve customer satisfaction.