DESIRED EXPERIENCE:

• Proven track record as an Operations Director or similar role in the hospitality industry
• Demonstrable experience of managing pre-opening projects, including planning, execution, and successful launch
• Strong background in managing large teams and complex operations
  For a chat in confidence please reach out to Stuart in confidence or apply through the link below for a more detailed spec

THIS POSITION IS FOR FULL-TIME PERMANENT ROLE,

Reporting to: Group General Manager
By joining our team, you will be at the forefront of creating a welcoming and supportive living environment, promoting a sense of community, and addressing the needs of our residents. Your contributions will directly enhance the quality of life for those under our care.
If you are a compassionate and organised hospitality professional with a desire to make a positive difference in people’s lives, we encourage you to apply for this role and be a vital part of our community.

ROLES AND RESPONSIBILITIES:

Operational Oversight:

• Manage the operation and infrastructure development of all centres, ensuring resident satisfaction, employee satisfaction, efficiency and high-quality service delivery
• Monitor occupancy levels, resident needs, and employee performance
• Implement and refine group operations for continual improvement
• Ensure company SOPs are followed, developed and implemented
• Manage a team direct-reports including General Managers and Deputy General Managers

Budget and Financial Management:

• Manage and oversee operational finances, including operating budgets, payroll, cost control, infrastructural development and resource allocation
• Prepare reports and present financial and operational updates to senior management
• Manage and control an effective group procurement strategy