Group Experience Associate (Part-Time) at Cincinnati Zoo

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

18.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Coordination, Upselling, Customer Service, Administrative Support, Event Planning, Invoicing, Data Entry, Interpersonal Communication, Organizational Skills, Windows Software, Time Management, Problem Solving

Industry

Museums;Historical Sites;and Zoos

Description

Group Experience Associate (Part-Time) Department: Marketing & Visitor Experience Job Title: Group Experience Associate Job Classification: Part Time, $18/hr Reports to: Group Experience Manager Specific Duties & Responsibilities include, but are not limited to: Assist the Group Experience Team in: * Responsible for coordinating group visits, meticulously managing arrival and departure schedules, designing effective welcome and directional signage, and ensuring a streamlined ticket delivery process. * Employ strategic sales techniques to upsell Cincinnati Zoo & Botanical Garden offerings to enhance revenue generation. * Generate agreements and develop promotional and informational materials to effectively communicate terms and offerings. * Ensure all necessary departments are prepared for group arrivals through internal communications before bi-weekly event planning meetings. * Serve as the primary point of contact on the day of group events, facilitating communication between clients and internal departments to ensure smooth execution. * Support Group Experience Manager with all office administrative duties including, but not limited to, running client payments, invoicing, ticket issuance, online ticket support, and weekly reporting. * Provide day-of event assistance for special events as assigned. * Oversee the inventory of materials, supplies, and tickets, ensuring efficient management and replenishment as needed. * Follow all data entry protocols to maintain an accurate and abbreviated partner database. * Troubleshoot, customize, and distribute corporate partner and area hotel program communications. * Answer phone calls and emails regarding ticket sales/exchanges, tour groups, birthday parties and events, and general Zoo questions. * Provide birthday planning and day-of support when needed. * Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy. * All other assigned duties. * Ability to work a flexible schedule (including holidays, weekends, and evenings) is required. Group events include daytime, evening, and weekends. Successful candidates will embrace and continuously demonstrate the Core Values of the Cincinnati Zoo & Botanical Garden which include, but are not limited to: * Building Collaborative Relationships through open communication and active listening * Positivity and Energy through positive attitudes and making time to celebrate successes * Accountability, Mutual Trust and Respect through taking ownership of issues, learning from mistakes, treating others with respect, and doing what you say you're going to do * Progressive Thinking through being a self-directed learner, and learning from others, thinking creatively and demonstrating relentless pursuit for improvement * Pride, Passion & a Sense of Ownership through respect and care for the living collection, going the extra mile, always being an advocate for the Zoo. Working Conditions/Position Requirements: * Employment is seasonal/non-benefited; Variable hours not to exceed an annual average of 30 hours per week. * To be considered, candidate must be at least 21 years of age or older. * Employment is contingent upon passing a drug & nicotine screen and background investigation. * While performing the duties of the job, the incumbent is regularly required to stand, walk, and physically sustain long hours of manual labor. * The incumbent will be exposed to outside weather conditions and must be able to lift/move/carry up to 25 pounds without assistance. * Must possess a valid driver’s license and be insurable to drive a Zoo vehicle. Must have reliable transportation. * Must be able to work a schedule that may include evenings, weekends and holidays. * Experience in guest services important. Previous event experience a plus. * Command of Windows-based software and applications is required. Must have the manual dexterity to use computer mouse and keyboard. Knowledge, Skills, and Abilities * Communicative. Attentive to details and able to prioritize in stressful situations. * Excellent organizational skills with ability to meet deadlines and independently manage multiple tasks and timely follow-through, with flexibility to adapt to changing needs and to work effectively with minimal supervision * Willingness to seek and use available resources to support problem solving efforts * Requires an individual who is highly professional, motivated, proactive, and helpful, who can gain cooperation through expertise, credibility, and building positive working relationships. * Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests, and the public. * Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible. * Demonstrated customer service mentality and desire to make the Cincinnati Zoo & Botanical Garden the best possible zoo in the country through innovative Visitor Experience methods. * Be timely and reliable in attendance and performance. * Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis. * Have demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.

Responsibilities

Coordinate group visits and events, managing schedules, signage, and ticket delivery while serving as the primary point of contact for clients. Provide administrative support including invoicing, reporting, and database maintenance to enhance the visitor experience.