Payroll coordination (OT, deductions, incentives)

Performance KPI tracking (AR, CR, punctuality, productivity)

Incident and disciplinary case handling

Accommodation & transportation coordination

Strong Excel/Google Sheets proficiency

HRMS and attendance systems knowledge

UAE labor law compliance

Competencies

Leadership & Supervision

Ability to lead HR coordinators and rider captains

Ability to enforce discipline while maintaining morale

Problem Solving

Quick decision-making during operational peaks

Analytical thinking for workforce optimization

Operational Excellence

Process-driven mindset

High attention to detail

Strong sense of urgency

Core Duties & KPIs

1. HR Department Leadership & Supervision

Supervise and control all activities of the HR department at Delivery Zone

Assign tasks, set priorities, and monitor performance of HR team members

Ensure HR team compliance with policies, timelines, and quality standards

Act as the final internal checkpoint before HR matters are escalated to management

2. Workforce HR Operations (Riders, Drivers & Staff)

Oversee end-to-end HR operations for: - Bike riders - Car drivers - White-collar employees

Ensure proper execution of: - Recruitment and onboarding

• Documentation and employee records - Medical insurance coordination - Leave and workforce status management - Disciplinary actions and investigations

Ensure no operational disruption due to HR delays

3. Compliance, Legal & MOHRE Oversight

Ensure full compliance with: - UAE Labor Law - MOHRE regulations - WPS governance (oversight only) - Medical insurance requirements

Lead and manage MOHRE inspections, audits, and investigations

Nationality Preference – Any nationality .But Arabic speakers are preferred .

Language- Strong command in both English and Arabic(Preferred)

Non Negotiable Requirements

1- Must have extensive experience in managing , preferably in logistics, delivery services,

transportation, FMCG, manpower outsourcing, or high-volume workforce environments.

2- Energetic and proactive

3- Must be able to adapt to start up environment