The Role

You will lead and support a team of HR Advisors, Assistants and Administrators, ensuring the smooth delivery of HR administration across the full employee lifecycle, from onboarding through to offboarding.

Key responsibilities will include:

• Leading, coaching and developing the HR Administration team, providing guidance and identifying training needs.
• Overseeing day-to-day HR administrative operations, ensuring processes are efficient, accurate and delivered within agreed SLAs.
• Monitoring workloads and allocating resources effectively to maintain service levels and meet deadlines.
• Taking ownership of key annual HR processes, ensuring accurate and timely delivery.
• Acting as the first point of escalation for complex HR administration queries.
• Supporting payroll processes and ensuring deadlines are consistently achieved.
• Reviewing processes, carrying out audits and implementing improvements to enhance operational efficiency.
• Building strong relationships with internal stakeholders and external providers.
• Supporting the development and implementation of HR policies and procedures.
• Deputising for the HR Admin Manager, providing operational leadership and making decisions when required.

About You

To be successful in this role, you will have:

• Proven experience in a senior HR Administration role, ideally within a large or complex organisation.
• Previous experience managing, leading or supervising an HR administration team.
• Strong knowledge of HR processes and the full employee lifecycle.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Experience monitoring team performance, maintaining quality standards and working to SLAs.
• A proactive approach to identifying and implementing process improvements.
• Excellent communication and stakeholder management skills.
• The confidence to make decisions, resolve complex queries and act as an escalation point.
• Experience within professional services would be advantageous.