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Group Lead - Medical Device (Hybrid) | Cebu at Tasq Staffing Solutions, Inc.

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Complaints Management, Medical Device Regulatory Submissions, Case Management, HIPAA Compliance, Technical Support, Regulatory Reporting, Microsoft Office, Excel, Power Point, English Communication

Industry

Staffing and Recruiting

Description

Start Date: ASAP Work Arrangement: Hybrid (Onsite during probationary period) | Cebu Type of Support: Voice Shift: 8PM - 5AM (Weekends off) Educational Requirement: College Graduate Qualifications: At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment Knowledge of complaints management in medical device industry Good oral and written communications in English Working knowledge of Microsoft Office, Excel, Power Point Job Description: Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance. Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution. Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards. Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.

Responsibilities

Lead a team in managing the full lifecycle of medical device complaints and ensuring timely MDR regulatory submissions. Provide technical support and maintain strict compliance with HIPAA standards and data accuracy.