Group Liaison at Silver Bay YMCA

Silver Bay, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

18.56

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Guest Services, Conference Services, Group Needs Management, Property Management System (Maestro), Check-in Process, Contract Review, Issue Resolution, Active Listening, Verbal Communication, Nonverbal Communication, Reporting, Tour Leading, Organizational Skills, Multi-tasking

Industry

Hospitality

Description

Description POSITION SUMMARY: Under the direction of both the Director of Guest Services and the Director of Conference Services, assist both the Guest Services and Conference Services departments with conference groups. Work directly with groups’ onsite leaders to coordinate group needs while on campus. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL FUNCTIONS: 1. Assist the Conference Service team as the first contact for groups when they arrive onsite. 2. Upon group arrivals, ensure any edits or updates from the group contact are relayed immediately to the Silver Bay team in addition to reviewing their contracted details with the contact via what is in the property management system (Maestro). 3. Ensure all group participants are checked in, rates are posting correctly and all group contracts are organized accordingly at the front desk. 4. Review with each group that all details relayed during the planning process have been appropriately executed. 5. Maintain a constant presence to assist groups with any additional needs throughout their stay. 6. Review group details prior to all group arrivals through Maestro, group contracts and communications from Conference Services. 7. Ensure any waivers or documents specific to the group contacts are addressed and signed. 8. Assist the Guest Services team with the group participant check-in process; and regular member guests as needed. 9. Be prepared to lead groups on tours of their contracted locations. 10. Prepare end of shift reports for the conference services team. 11. Perform any other duties as assigned by the department directors. 12. As a 24-hour operation, all staff may be asked to work weekends, evenings, or night shifts and/or holidays to serve our members, guests, and program participants. Requirements High school diploma or equivalent is required, college degree a plus, Experience in Guest Services, Front Desk or Conference Services is considered a plus. Computer knowledge: Basic knowledge of Microsoft Outlook, Word, and Excel knowledge preferred. Organizational and multi-tasking skills are essential. The equivalent combination of education, training and related customer service experience may be considered (i.e. non-hospitality related).· Must be able to establish and maintain effective working relationships with staff, co-workers, guests, members and others on campus; must be able to courteously and efficiently answer questions. Strong verbal and nonverbal communication skills required. Use of active listening and nonverbal cues to understand and assess guest needs, the ability to proactively resolve guest issues and know when to escalate complex problems to management are essential. PHYSICAL REQUIREMENTS: This position requires the ability to stand, walk or sit for prolonged periods at a desk or at a computer. Other physical requirements include kneeling, reaching, or lifting up to 25 pounds.

Responsibilities

This role involves assisting both Guest Services and Conference Services departments by acting as the primary onsite contact for conference groups, coordinating their needs, and ensuring contracted details are executed correctly upon arrival and throughout their stay.