Group Life Insurance Analyst at Willis Limited, trading as Willis Towers Watson plc

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Servicing, Documentation Preparation, Claims Management, Database Management, Underwriter Liaison, Relationship Management, Negotiation, Process Improvement, Project Management, Mentorship, Regulatory Updates, MS Office Proficiency, Autonomy, Attention To Detail, Risk Management, Insurance Program Support

Industry

Financial Services

Description

As part of our Middle Office team, you will contribute to the management and growth of the Health and Benefits Practice, ensuring that client risk management and insurance needs are identified and met whilst supporting the Client Service team and Sales team (Front Office) and the Global Delivery Centre (GDC) team based in Manila (Back Office). Key areas of accountability will include client servicing, preparation of client documentation, assistance with claims management (escalations), client database management and liaison with underwriters. This role can be based in Sydney or Melbourne. The Role * Provide support to the client service team and sales team in managing our clients’ insurance programs, ensuring the delivery of high-quality services * Prepare client documentation such as renewal reports, quote slips, placing slips, education flyers, presentations and invoice documents * Develop and maintain relationships with insurers, clients, and other key stakeholders (internal and external), professionally representing WTW * Liaise with insurers on renewals, termination and installation in conjunction with GDC back office team and Client Relationship Managers * Provide inputs and feedback around improving Clients’ policy structures and wordings, where necessary * Consolidating insurer responses; review and negotiate terms (when required) with insurers in conjunction with Client Relationship Managers * Maintain comprehensive client data on WTW systems * Manage workflow between Client Relationship Managers and GDC back office team to ensure service levels are achieved * Debtor collections are managed in accordance with the terms of trade * Lead and coach junior colleagues to cultivate a thorough understanding of insurance markets and offerings, helping them to negotiate effectively with insurers and prepare strong proposals through mentorship and practical guidance * Support and work closely with Head of Operations & Excellence to identify opportunities to simplify and improve processes. * Acts as the main support to consistently work with GDC back office team to ensure timely and accurate delivery of tasks on agreed processes and conduct trainings, where necessary * Acts as the escalation point for the GDC back office team * Strong project management skills to manage timelines and support Client Relationship Managers on renewals matters especially on remarketing projects * Update GDC teams on changes in AU regulatory, carriers’ update, maintain of contact lists to ensure alignment between the teams * Assist on ad hoc projects and initiatives

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role supports the management and growth of the Health and Benefits Practice by assisting the Client Service and Sales teams, focusing on client servicing, documentation preparation, claims escalation support, and database management. The analyst will also liaise with underwriters and manage workflow between client relationship managers and the Global Delivery Centre team.