Group Manager - EIT (Networking) at WNS Global Services

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Switching, Routing, VLAN Configuration, Network Security, VPN Configuration, IP Subnetting, Network Monitoring, Fortinet Firewall, WAN Technologies, MPLS, SDWAN, Network Hardening, Service Provider Management, Capacity Management, Configuration Backup Management, Incident Management

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description The purpose of the Group Manager role is to reactively and proactively support and maintain the IT Network Infrastructure through effective incident management, proactive monitoring/alerting, capacity management, preventative maintenance and daily service tasks inclusive of management of reporting staff members. These tasks include but are not limited to: Maintaining and supporting the WNS business Network Infrastructure, which includes Cisco switch infrastructure and Fortinet firewall infrastructure. The suitable candidate should have extensive configuration and support experience in Cisco stack switching, routing (dynamic & static), vlan configuration, Network security, VPN configuration, IP Subnetting, Network monitoring and alerting, Cisco Wi-Fi and Service Provider/Vendor management, capacity monitoring/management, license and contract renewal management, device upgrades, configuration backup management etc. In-depth knowledge of WAN technologies for example MPLS and SDWAN. Working with Auditors and understanding principles of network hardening including Radius, Access lists, Port Security etc. Extensive Fortinet Firewall experience is required. Responsible for providing network support services to all departments and desktop users related to the operation of Network services. Respond, diagnose and repair system faults within agreed SLA, ensure tasks are completed to a high standard and within agreed timescales. Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team. Maintain and manage service providers and ensure all tickets is resolved within SLA. Keep all network documentation and network drawings (incl. Asset Inventory Management) up to date and work closely with Global NMC team, making sure network is proactively monitored and all potential risk is identified and rectified in timely fashion. Ensure tasks are completed to a high standard and to agreed timescales. Experience in managing staff. Qualifications A Matric/Grade 12 Certificate or equivalent Tertiary IT qualification (Required) CCNA, CCNP, CCIE or at least 5 years Cisco / Fortigate / Networking experience. ITIL Certified (Advantage)

Responsibilities

The Group Manager is responsible for supporting and maintaining the IT Network Infrastructure through incident management, proactive monitoring, and daily service tasks. This includes managing reporting staff members and ensuring high standards in service delivery.