Group Manager at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Workers Compensation, Claims Management, Stakeholder Engagement, Decision Making, Continuous Improvement, Collaboration, Customer Centricity, Operational Planning, Learning and Development, Industry Trends, Relationship Building, Performance Management, Organizational Capability, Dispute Resolution, Sustainability

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive difference in people’s lives every day. You will gain genuine satisfaction from knowing your skills and expertise contribute to meaningful outcomes with real purpose. In this role, you will lead the Eligibility and Dispute Resolution teams, driving strong performance and capability while delivering high‑quality stakeholder engagement, sound decision‑making, and sustainable claims outcomes. This is a critical leadership role, supporting the achievement of organisational objectives and contractual requirements through the delivery of superior claims management services. Success in this role will be underpinned by your ability to build strong internal and external relationships, drive positive outcomes, and enhance the organisation’s reputation. This is a permanent, full‑time position based in our Melbourne office, with the flexibility to work from home up to two days per week. Your Responsibilities Lead the strategic direction, performance, and long‑term sustainability of the Eligibility and Dispute Resolution teams. Develop, implement, and forecast operational plans aligned to organisational objectives. Oversee a scalable, efficient, collaborative, and customer‑centric operating model. Identify and evaluate individual and organisational capability and development needs. Design and deliver individual and group learning and development initiatives. Drive continuous improvement and innovation, maintaining awareness of industry trends and responding effectively to change. Monitor internal service level standards and provide feedback to support consistent, high‑quality outcomes. About You Demonstrated experience in a leadership role within a fast‑paced business environment. Extensive experience within the Workers’ Compensation Insurance industry. Proven ability to collaborate across business units to achieve strategic objectives. Comprehensive understanding of the personal injury industry, including relevant legislation, contractual obligations, and service requirements. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

Lead the strategic direction and performance of the Eligibility and Dispute Resolution teams while ensuring high-quality stakeholder engagement. Drive continuous improvement and monitor service level standards to achieve superior claims management outcomes.