Group Manager - FNA at WNS Global Services

Santa Ana, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

F&A Process Management, Stakeholder Management, Process Improvement, Leadership, Project Planning, Analytical Skills, Attrition Management, Mentoring, Client Relationship Management, Communication Skills

Industry

Business Consulting and Services

Description

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Work towards meeting all Finance and Operations measures. Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories. Manage external and internal customer expectations. Delivers on promises to clients, even if unrelated to SLA’s. Delivers processes as per client SLA’s. Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations. Manage attrition (keep below target). Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs). Promotes rewards and recognition programs linked to values and specific business objectives. Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s Qualifications Experience in managing big F&A teamsDemonstrated leadership skills and high performance Good verbal and written communication skills• High level of accuracy and analytical skills Project planning and handling calls with stakeholders for project implementation Attention to details

Responsibilities

Manage end-to-end Finance and Accounting processes for assigned projects and territories while ensuring client SLAs and CSAT goals are met. Lead and mentor direct reports, managing attrition and promoting professional development and recognition programs.