Group Manager - Operations at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management, Conflict Resolution, Performance Management, Disciplinary Skills, Coaching, Motivation, Communication, Prioritization, Planning, Strategic Thinking, Assertiveness, Empathy, Target Achievement

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Group Manager for Nightshift USA campaign Management of high performing teams • Confidence and creditability • Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues. • Ability to prioritise deliverables and plan accordingly • Embraces change whilst remaining productive and positive • Leadership / Management and conflict resolution skills • Performance management and disciplinary skills • Ability to coach and motivate individuals • Excellent written and communication skills • Willingness to be approachable • Determination to achieve targets • Strategic thinking Qualifications Grade 12 US 24/7 Night shift Seasoned Operations Manager for a US Insurance domain

Responsibilities

The Group Manager will be responsible for the management of high-performing teams, specifically for a Nightshift USA campaign, requiring confidence and credibility in communication. This role also involves performance management, disciplinary actions, and ensuring targets are achieved.