Group Operations Manager at Summerset

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Performance Leadership, Coaching, Leadership Development, Communication, Report Writing, Facilitation, Stakeholder Management, Health Sector Knowledge, Problem-Solving, Continuous Improvement, Financial Literacy, Operational Planning, Risk Management, Team Leadership, Compliance

Industry

Hospitals and Health Care

Description

Company Description You can help bring our villages to life! At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents. Job Description About the role As a Group Operations Manager, you’ll lead the operational and business performance of all Summerset villages across the Wellington and Otago regions. You’ll be part of our Operations Leadership Team, working alongside Village Managers and senior leaders across clinical, development, property, sales, and support teams to deliver exceptional resident experiences and strong commercial outcomes. This is a role with significant scope and influence — from improving existing operations to helping shape and grow new villages in your region. You’ll represent the Summerset brand, build strong stakeholder relationships, and ensure our villages remain vibrant, high quality communities where residents can truly thrive. This role is regionally based and requires regular travel across your portfolio. Your day-to-day will include: Partnering with Village Managers to deliver operational business plans that lift performance and resident satisfaction. Ensuring villages maintain high standards of presentation, service quality, staffing, and risk management. Supporting the development and establishment of new villages and ensuring resident needs are prioritised in service and design decisions. Building relationships across the health sector to support care related sales and admissions. Leading, coaching and developing a team of Village Managers, fostering a high performance, inclusive culture. Working with Clinical teams to ensure high-quality care delivery and compliance with regulatory requirements. Leading or contributing to cross-functional projects across sales, property, development, marketing, and clinical functions. Promoting a zero-harm culture and ensuring health and safety expectations are upheld across your portfolio. Qualifications You’ll Also Bring: Experience leading operational performance across a multisite environment. Confidence in coaching, supporting, and developing leaders. Excellent written and verbal communication skills, including report writing and facilitation. Strong stakeholder management capability, ideally with knowledge of or exposure to the health sector. Strong problem-solving skills and a continuous improvement mindset. Financial literacy and operational planning skills. Please click here to review the job description. Additional Information At Summerset, we believe diversity strengthens our team and enriches the care we provide. We welcome applications from people of all backgrounds, experiences, and walks of life — including those with transferable skills from other industries. You may not tick every box, and that’s okay; we value what you bring and consider the whole individual. We’re committed to creating a workplace where everyone feels valued, respected, and supported to thrive. Summerset is known for its excellent benefits and strong values around care, teamwork, and excellence. Some of the great benefits you’ll enjoy include: Flexible working hours Free Southern Cross health insurance (covering up to 75% of GP, dental, physio, and more) Professional development and career progression opportunities tailored to you Birthday leave Next Steps Applications for this role will close on the 3rd of April. This role may close early due to an increased number of applications — apply as soon as possible to avoid disappointment! Employee Type: Permanent Work Location: Wellington Office

Responsibilities

The Group Operations Manager will lead the operational and business performance across all Summerset villages in the Wellington and Otago regions, partnering with Village Managers to deliver operational business plans and ensure high standards of presentation and service quality. This role involves leading, coaching, and developing Village Managers while collaborating with clinical, development, property, and sales teams to achieve exceptional resident experiences and strong commercial outcomes.