Group Reservation Coordinator - Hotel del Coronado, A Curio Collection by H at Hilton Japan

Coronado, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

22.56

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Reservations, Guest Service, OnQ PM, Billing Coordination, Rooming List Management, Communication, Auditing, Reservation Booking, Hospitality Management, Administrative Coordination

Industry

Hospitality

Description

The iconic Hotel del Coronado is looking for a Group Reservations Coordinator to join the team! Be part of America’s beachfront legend and after a more than $550M restoration and revitalization, this Victorian seaside resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre National Historic Landmark was built in 1888 and has 938 guest rooms, cottages and villas with 97,500 square feet of banquet space, and 12 food and beverage outlets. This includes 9 restaurants & bars, marketplace, gelato shop, and in-room dining. Shift: Various – must be available to weekdays, weekends, and holidays. Union Position: This position is part of the Local Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week. Want to learn more? Hotel Website [https://hoteldel.com/], Facebook [https://www.facebook.com/DelCoronado/], Instagram [https://www.instagram.com/delcoronado/], Pinterest [https://www.pinterest.com/delcoronado/] What will I be doing? As a Group Reservations Coordinator, you would be responsible for answering external/internal Hotel calls, returning e-mails/voicemails and assisting guests in booking reservations, all while providing superior property knowledge in the hotel's continuing effort to deliver outstanding guest service and financial profitability. * Processes group reservation information including rooming lists, suites, resumes and billing requirements * Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. * Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge. * Coordinates and implements department activities and projects. * Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements. * Reviews actualized rooms for potential billing errors. * Reviews group pick up, assist in ensuring proper availability. Monitors and Charges, No Shows and Late Cancels daily. * Reviews and audits third parties and consolidate * Assists management by booking transient reservations * Attend group related meeting Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/], [https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work. How We'll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: * Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program * Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future * Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents * Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones * Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care * Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) * Generous paid time off (PTO) – Recharge, relax, and take time for what matters most * Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered * Financial security for your future – Our retirement plans make it easier to save for what’s next *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Responsibilities

Responsible for managing group reservation information, including rooming lists and billing requirements, while coordinating between meeting planners and the front office. The role involves handling guest inquiries via phone and email to ensure high-quality service and financial profitability.