Group Reservations & Accounts Officer at RAC Ningaloo Reef Resort

Coral Bay, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Reservations, Account Management, Customer Service, Front Office Operations, Payment Processing, Administrative Support, Communication Skills, Organizational Skills, Time Management, Guest Relations

Industry

Description

Please note we are currently only taking expressions of interest. Active recruitment for this role will commence in December 2026 with an expected start date of late-January 2027. The recently redeveloped RAC Ningaloo Reef Resort sits on the pristine shores of Coral Bay, a gateway to the World Heritage-listed Ningaloo Marine Park. Featuring 90 modern units, a resort-style pool, ocean-view dining, a contemporary clubhouse, and sustainable features like solar power and EV charging, it offers an unparalleled coastal experience. Ahead of our grand reopening in Q1 2027, we’re seeking a detail-oriented and guest-focused full-time Group Reservations & Accounts Officer to support the Front Office team with reservations, bookings, and account management. What will you be doing? In this role, you’ll be the first point of contact for many guests, ensuring group bookings and accounts are handled smoothly, while providing excellent customer service and administrative support. Your day-to-day impact Manage group bookings, reservations, and guest accounts accurately. Assist with check-in and check-out procedures, ensuring seamless guest experiences. Handle phone and email enquiries, providing professional and timely assistance. Process payments and cashiering duties, including EFTPOS, credit card, and cash. Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest needs are met. Maintain records, reports, and documentation in line with RAC standards. Respond to guest feedback and escalate issues where required. What you’ll bring to the team Previous experience in front office, reservations, or guest services roles in hotels or resorts. Strong attention to detail and organisational skills. Ability to manage multiple priorities in a busy environment. Excellent communication and customer service skills. Certificate III or Diploma in Hospitality/Tourism desirable. Flexibility to work a 7-day roster including weekends and public holidays. Why you’ll love working with us Competitive salary with the option of on-site accommodation. Police Check cost covered by RAC. The opportunity to join the opening team at a brand-new world-class resort. Career development pathways across RAC Parks & Resorts. Work and live where others holiday – steps from the Ningaloo Reef! A supportive, inclusive workplace culture. How to Apply Ready to play a key role in reservations and guest services at RAC Ningaloo Reef Resort? Click ‘Apply’ today and submit your resume to join our opening team in Coral Bay. About RAC At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we’re here to help. RAC Ningaloo Reef Resort redevelopment is well underway, with our brand-new, state-of-the-art resort set to open mid-year 2026. To bring this incredible new resort to life, we’ll be building a dedicated team. We’re now welcoming Expressions of Interest to work in one of WA’s most iconic coastal destinations. Brand-new self-contained staff accommodation Comprehensive training and development Competitive pay rates A supportive and caring work environment with a long-established business proud of their inclusive culture and opportunities An opportunity to live and work in one of Western Australia’s most stunning locations Attractive staff benefits and incentives Enjoy the Ningaloo lifestyle, snorkel, swim and explore Coral Bay on your days off For more information on the RAC Ningaloo Reef Resort re-development, please visit our RA Parks & Resorts website. If you have any questions about the resort, timelines, or the recruitment process, please reach out to us at recruitment@rac.com.au

Responsibilities

Manage group bookings, reservations, and guest accounts while providing professional customer service. Coordinate with other resort departments to ensure seamless guest experiences from check-in to check-out.