Group Reservations Agent at Five Hotels and Resorts

Dubai, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Nov, 25

Salary

0.0

Posted On

07 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

Responsibilities

Manages Communication through extranet platforms (Booking.com, Expedia, Trip.com, Airbnb) with a keen Eye for Detail and Efficiency, ensuring all messages are handled with Precision.
Acts as the Initial Touch Point for Room Reservations within the Group,
Makes proactive contact with Guests arriving within 24 hours to Confirm reservation and Special Requests, thereby enhancing their Sensational Experience.
Delivers exceptional Service by responding Promptly and Positively to sales inquiries, adhering to FIVE’s World-Class Standards.
Handles all Guest Communications across multiple channels (phone, email, WhatsApp, etc.) with a Commitment to respond within 24 hours, with ‘FIVE-Styled’ flair.
Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
Addresses Guest queries, requests, and complaints regarding Reservations with utmost Courtesy and Efficiency, ensuring any Dissatisfaction is minimised and Promptly escalated to Supervisors when necessary.
Employs sophisticated selling, up-selling, cross-selling, and negotiation techniques to Maximise Revenue, while staying true to FIVE’s visionary Standards of Service.
Maintains a Comprehensive and Up-To-Date knowledge of FIVE’s rates, promotional offers, packages, and facilities, ensuring all Information provided is Accurate and Enticing.
Conducts daily checks on Extranets, reviewing today’s arrivals and yesterday’s check-outs to maintain Flawless Operational Flow.
Ensures Meticulous Accuracy in entering Reservation Details into FIVE’s property management system, reflecting our Commitment to Operational Excellence.
Performs a variety of daily Reservation and administrative tasks as assigned by the Supervisor or Manager, ensuring Seamless Operations and Guest satisfaction.
Coordinates effectively with the Finance Team regarding refunds and credit checks, ensuring financial transactions are handled with Transparency and Integrity.
Liaises with Front Office Teams to communicate Pertinent Guest information, including feedback, arrival times, and VIP arrangements, ensuring a Bespoke Guest experience.
Participates actively in Training Programmes and Departmental Meetings as required, demonstrating a Commitment to Continuous Personal and Professional Development.
Displays adaptability and flexibility to meet varying Work Demands, embodying a Dynamic and Responsive approach to all tasks.
Achieves performance targets (KPIs) aligned with FIVE’s goals, contributing positively to the FIVE Tribe’s success and FIVE’s prestigious Reputation.