Group Sales Admin at DOUBLE EAGLE RESORT INC

Cripple Creek, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

17.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Microsoft Word, Microsoft Excel, Hotel Reservation Systems, Casino Play Tracking, Event Coordination, Communication Skills, Lead Follow-up, Administrative Support

Industry

Hospitality

Description

Description Pay $ 17.00/hr. Part -Time Must have a valid Colorado Support Gaming License SUMMARY: To provide support and assistance to the Group Sales Department, in direct support of group functions, hotel, casino, marketing and sales. To support existing and new group sales and events. Communicate accurate information about the properties to prospective guests. Report directly to the Group Sales Manager and or Assist. GM and coordinates with Meeting & Event Coordinator/Facilitator on daily status of all groups, events and special projects. Perform all duties and responsibilities in compliance with the Colorado Limited Gaming Act and company policy. DUTIES AND RESPONSIBILITIES: Assist with taking all incoming calls for group function requests. Assist with follow up on all leads for prospective groups. Communicate with prospective groups/guests regarding hotel rooms, Premier Club enrollment, meeting/banquet rooms, menus, charter bus trips, etc. Showcase property to prospective groups/guests. In the absence of the Group Sales Manager and or Meeting & Event Coordinator/Facilitator, conduct weekly meetings to discuss, coordinate and communicate group function needs to all supporting staff. Assist the Group Sales Department in creating upcoming group function sheets to keep casino/hotel/restaurant staff /facilities informed regarding upcoming groups. Ensure all hospitality rooms are set up and ready for the day’s function, according to group’s specifications. Assist in making welcome signs for all groups and ensuring that the signs are in place prior to a group’s arrival; also, verifying that group packets are made and ready for the group upon arrival. Assist Group Sales Manager and or Meeting & Event Coordinator/Facilitator with greeting each group as they arrive, ensuring their hotel, banquet and hospitality needs are met. Have a working knowledge of the hotel reservation system (Megasys) to detail and maintain groups visiting the Double Eagle. Cancel groups on hotel reservation system who give notice they are not coming. Have a working knowledge of the casino play tracking system (CMP) to assist the Casino Analyst, Directors of Hotel and Marketing with tracking group sales, hotel revenue, F & B revenue and player tracking. Attend Marketing and Group Sales meetings. Work with all Departments in a professional manner to ensure a successful event. Assist Group Sales Manager and or Meeting & Event Coordinator/Facilitator in creating upcoming group functions sheets, weekly memos, GMB’s, and BEO’s to keep the Double Eagle employees informed regarding upcoming groups. Assist Group Sales Manager and or Meeting & Event Coordinator/Facilitator in keeping the wall calendars up to date. Be sure to check it daily so that all functions are set up and ready at the scheduled time. Responsible for knowing and understanding the Colorado Gaming ICMP’s applicable to the department. Perform other duties, including special projects, as needed and directed. Requirements Must have a valid Colorado Support Gaming License QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma or Equivalent. Two (2) Years’ experience in hotel and marketing. Strong customer service skills and phone etiquette are a must. Computer experience in Word and Excel are required. LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English. REASONING ABILITY: Communication, ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of information. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must have a valid Colorado Driver’s License, with a good driving record. Must be at least eighteen (18) years of age. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for an extended period of time using computer and telephone; use hands to manipulate, handle, or feel; and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working in an inside office environment. Occasional travel by car or bus to trade shows may be required. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Responsibilities

Provide administrative support to the Group Sales Department by managing leads, coordinating event logistics, and communicating property information to guests. Ensure hospitality rooms are prepared and maintain accurate records in hotel and casino tracking systems.