Group & Special Account Rooms Coordinator at Kimpton Hotels & Restaurants

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Sales, Customer Service, Organization, Computer Skills, Property Systems Management, Group Rooms Booking, Coordination, Delphi Sales System, Rooming Lists, Reconcile Room Blocks, Process Commissions, Client Research, Business Travel Support, Administrative Duties, Self-Leadership, Follow-up Skills

Industry

Hospitality

Description

WHY WE'RE HERE We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. WHAT YOU'LL DO You are a driven, ambitious individual with a real passion for hospitality sales and customer service. Utilize your extraordinary organization, computer, and property systems management skills to best assist our Sales Manager and support all aspects of group rooms booking and coordination! SOME OF YOUR RESPONSIBILITIES INCLUDE: * Correspond with clients, enter pertinent information into the Delphi sales system. * Enter rooming lists. * Turn groups definite and detail appropriately. * Reconcile room blocks. * Process commissions for accounting department. * Assist the Sales Manager with researching potential clients, and sending out information to qualified leads. * Comfortable greeting and welcoming groups to the hotel. * Provide support for the Business Travel Team and Special Accounts. * Perform various administrative duties such as: typing, answering telephones, sending correspondence, etc. as required. * We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. WHAT YOU BRING * 1 to 2 years of experience in hospitality service preferred; front desk experience is a plus. * Deep understanding of customer and market dynamics and requirements. * Knowledge of Opera, Passkey, Delphi, Microsoft Office suite is preferred. * Able to address difficult situations with tact and attention to detail. * Self-leader that works well with a team and on your own. * Well organized, with excellent follow-up skills. * Excellent communication skills both internally and externally. * Flexible schedule, able to work shifts according to business need. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here [https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf]. Be Yourself. Lead Yourself. Make it Count.

Responsibilities

The coordinator will utilize organizational and system skills to assist the Sales Manager with all aspects of group rooms booking and coordination, including corresponding with clients and entering pertinent information into the Delphi sales system. Key duties involve managing rooming lists, turning groups definite, reconciling room blocks, processing commissions, and supporting special accounts and business travel teams.