Job Description

Based in North Sydney, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings & Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

A successful applicant will:

- Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E;

- Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.

- Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry

- Be an excellent communicator and maintain a high level of professionalism, Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

- Sustainability: The protection of our environment is essential to the future of tourism,

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Beaches & Islands

Jobs

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as a leading travel group, we have made efforts to affect positive change to the environment

- Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

About the Candidate

- Have excellent time management skills and ability to multitask to meet deadlines

- Have excellent project management skills

- Show an adaptability to changing work environments and stakeholder requirements

- Work as a team member or individual to complete all related project functions related to servicing the client.

- Maintain favourable working relationships with key internal and external stakeholders

- Demonstrate a proactive approach in providing solutions to complex logistical challenges

- Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.

- Based in North Sydney

All About You

- GDS: SABRE - essential

- Microsoft Office skills - specifically excel - essential

- Major airline group booking platforms - experience preferred

- Event Management Technology - Events Air/Cvent experience preferred

- Previous Group Travel /MICE experience (3 Years) preferable

- Previous experience in customer facing roles

Work Environment

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