Group Travel Operations Specialist at AAA

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Attention to Detail, Communication Skills, Accounting Skills, Problem-Solving, Computer Skills, Flexibility

Industry

Consumer Services

Description

At AAA Central Penn, we exist for our members—and we judge everything we do by how well it serves their needs. (Yes, even our coffee choices.) But we also believe our team members deserve the same high-quality care, support, and occasional celebratory cupcakes. Whether it’s through our recognition programs, community engagement, or just laughing at our own travel puns, we love what we do—and we want you to have FUN doing it. We work hard to serve our members, and we work equally hard to make sure our team feels valued, supported, and occasionally surprised by how much PTO they have. TEAM MEMBER FOCUSED BENEFITS (A.K.A. THE PERKS THAT MAKE YOU SAY “WHOA”) * Generous, front-loaded Paid Time Off (PTO): No waiting to accrue—go ahead and book that beach trip before your tan fades. * One personal day to do whatever makes you feel like a human again. * Eight paid holidays, including Christmas Eve and New Year’s Eve. Because wrapping presents and watching fireworks is serious business. * Medical, Dental, and Vision benefits—so you can see, smile, and chew with confidence. * Health Savings Account (with employer contribution!) and Flexible Spending Account options. Fancy financial acronyms included. * 401(k) with up to 6% company matching. You’re fully vested after your first contribution, which is basically financial love at first sight. * Life Insurance and Long-Term Disability at no cost to you. Because we’ve got your back—literally and figuratively. * Earn up to three extra PTO days a year for volunteering and attending AAA Cares events. Do good, feel good, get PTO. Win-win-win. * Tuition Reimbursement: Learn stuff, get smarter, we’ll help pay. * Free AAA Premier Membership. Roadside assistance equals peace of mind plus bragging rights. * Discounts galore: travel, branch services, car batteries, and more. Basically, we’re your new favorite coupon. JOB PURPOSE SUMMARY: GROUP TRAVEL OPERATIONS SPECIALIST You’re the behind-the-scenes travel wizard who makes group trips run smoother than a freshly paved highway. You’ll build and maintain domestic and international travel records, partner with our Customer Care team, and ensure our travelers feel like VIPs (Very Impressed Passengers). If you love logistics, spreadsheets, and the occasional passport panic, this role is your jam. ESSENTIAL FUNCTIONS (A.K.A. WHAT YOU’LL BE DOING WHILE PRETENDING YOU’RE PLANNING YOUR OWN DREAM VACATION) * Partner with AAA Preferred suppliers to generate contracts. Yes, even the ones with tiny print. * Build cost sheets and analyze revenue projections. Math hat required. * Develop brochures that make people say, “I want to go there!” * Set up Travel Point of Sale in Axis System. Basically, you’re the travel tech guru. * Draft Journey Manager and passenger document packets. You’ll know everyone’s birthday and passport number—just don’t use it for astrology. * Make deposits and final payments with suppliers. You’re the financial gatekeeper of wanderlust. * Negotiate contracts like a travel ninja. Accuracy is your middle name. * Track deadlines like a hawk with a calendar. * Generate final invoices and mail them with flair. * Review files to make sure everything’s accounted for. You’re basically the Sherlock Holmes of travel paperwork. * Escalate issues when needed—but you’ll probably solve them before anyone notices. * Attend training to stay sharp and trendy in the travel world. * Assist with group departures—even if it means waking up before sunrise. Coffee provided. * Promote AAA’s Core Values like a travel ambassador with a heart of gold. * Help ensure members are Totally Satisfied. Bonus points if they send you postcards. EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES (A.K.A. WHAT MAKES YOU AWESOME) * High school diploma or GED. * Professional travel industry knowledge. * Time management and attention to detail. You notice typos in your sleep. * Excellent communication skills. You can charm clients, calm chaos, and write emails that don’t sound like a robot. * Accounting skills. You know your percentages from your proportions and your commissions from your calculations. * Problem-solving wizardry. You interpret info like a travel detective. * Computer skills: Excel, PowerPoint, Word, Outlook, Teams. If you’ve ever made a spreadsheet that color-codes itself, we bow to you. * Flexibility to work outside core hours. N Ready to join a team that takes travel seriously—but not itself? Apply now and let’s make some travel magic together. Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. This description is not intended as a contract and is subject to change and revision. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Responsibilities

The Group Travel Operations Specialist is responsible for managing group trips, ensuring smooth operations, and maintaining travel records. This role involves partnering with suppliers, handling financial transactions, and providing excellent customer service to travelers.