MINIMUM QUALIFICATIONS:

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

• Bachelor’s degree required
• Master’s degree in Business or Healthcare Administration (MBA or MHA) strongly preferred
• Significant experience in healthcare revenue cycle, including direct team leadership, with either a provider or payor

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

• Leadership
  o Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions
  o Commitment to building a diverse team and fostering a culture where everyone belongs
  o Proven leadership skills and the ability to collaborate across functions and with all levels of the organization

o Demonstrated expertise in all aspects of teammate management including recruitment, hiring, retention, performance management, and disciplinary actions

• Strategic, analysis, and execution

o Demonstrated creativity and imagination; ability to think outside-the-box
o Bias to action
o Ability to proactively set goals and maximize resources to accomplish them
o Demonstrated ability to effectively produce a high quality of work and to initiate the completion of multiple strategies and tasks not specifically directed in a fast-paced, ever-changing work environment
o In-depth understanding of reimbursement and demonstrated ability to resolve accounts receivable challenges with thorough understanding of how to leverage people, process, and technology to do so
o Demonstrated ability to create, refine and manage new business processes
o Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward

o Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives

• Communication

o Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly
o Success in building and maintaining productive working relationships, internally and externally, over extended periods of time

GENERAL PURPOSE OF THE JOB:

This position is responsible for the strategic planning, productivity improvement, and effectiveness improvement of the Contracted Collections function for DaVita. This position leads a team tasked with ensuring timely and successful follow-up and resolution of unpaid or underpaid contracted claims with the objective of maximizing cash yield for the business while identifying and executing on opportunities to do things better.
SUPERVISORY RESPONSIBLITIES: Yes
Position has full supervisory responsibility for recruitment, retention, hiring, professional development, performance review, succession planning, disciplinary action, and termination for all direct reports.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive
The VP of Revenue Cycle Management will lead Contracted Collections teams to root cause and resolve denials, underpayments, payor disputes, and internal process opportunities. The VP will provide day-to-day direction and oversight of a large Collections function to ensure ongoing operations excellence while also providing longer-term strategic direction to the Collections teams and the overall Revenue Cycle function in our mission to be World Class Patient Advocates and Revenue Partners. The VP will work closely with leadership of other Revenue Cycle functions to identify and execute on opportunities to drive efficiency and effectiveness of the DaVita revenue cycle as a whole.
Portfolio will include, but not be limited to: oversight and continuous improvement for DaVita’s collections processes and outcomes, utilization of robotic process automation and artificial intelligence, collections workflow and smart work allocation, cross-functional exception identification and resolution, short- and long-term goal setting, long-term productivity roadmap, and building and maintaining a strong culture that emphasizes compliance, continuous improvement, operations excellence, teamwork, and belonging. While the VP will not be accountable for IT systems, the role will collaborate closely with ROPS and IT partners to ensure systems continuously improve to meet business and compliance objectives.

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

• Bachelor’s degree required
• Master’s degree in Business or Healthcare Administration (MBA or MHA) strongly preferred
• Significant experience in healthcare revenue cycle, including direct team leadership, with either a provider or payo