ADDITIONAL INFORMATION

Job Number25108454
Job CategorySales & Marketing
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY:

As the Group and Events Executive at St Pancras London, you will be responsible for managing group bookings, meetings, and special events. Your role will be integral to the sales and planning of the hotel’s event spaces, ensuring that each client enjoys a seamless, five-star experience. You will oversee the entire process, maintaining exceptional service standards and coordinating effectively across all hotel departments to guarantee the smooth execution of every event.

Responsibilities: Here’s what your journey with us entails

• Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
• Effectively use sales resources and administrative/support staff.
• Create contracts as required.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
• Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
• Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
• Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
• Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
• Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
• Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
• Manage group room blocks and meeting space of assigned groups and/or events.
• Work collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
• Ensure forecasted revenue is always up to date.
• Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Always promote a professional image by being immaculately dressed and presented.
• At all times present and maintain high standards of communication, both written and verbal, to the client.

QUALIFICATIONS:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Detail-oriented with a passion for delivering excellence in customer service.

• Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
• Effectively use sales resources and administrative/support staff.
• Create contracts as required.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
• Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
• Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
• Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
• Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
• Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
• Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
• Manage group room blocks and meeting space of assigned groups and/or events.
• Work collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
• Ensure forecasted revenue is always up to date.
• Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Always promote a professional image by being immaculately dressed and presented.
• At all times present and maintain high standards of communication, both written and verbal, to the client