Groups Assistant Manager at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group management, Events management, Opera Cloud, Reservations management, Customer service, Relationship building, Revenue optimization, Administrative support, Communication, Negotiation, Attention to detail, Problem solving, Team collaboration, Billing management, Hospitality operations

Industry

Hospitality

Description

Company Description Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa. At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride. Inspiration, Recognition & Reward As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday. Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition. Job Description Bonjour! Step into a role where precision meets personalised service, and every detail shapes an exceptional group experience. As our Groups Assistant Manager within Reservations, you will play a pivotal role in curating seamless stays, from the very first enquiry to the final departure. With a meticulous eye for detail, you will create and manage group bookings with care and accuracy, overseeing rooming lists, arrivals, dining arrangements, deposits, and final numbers, while ensuring all information is complete and up to date. Working in close harmony with Front Office, Housekeeping, Food & Beverage, and Porter teams, you will ensure every group requirement, special request, and contractual detail is thoughtfully executed, delivering a cohesive and elevated guest journey. You will prepare and share refined, standardised reports that keep all departments aligned and informed, while maintaining a forward-thinking approach, monitoring group performance, identifying key demand periods, and uncovering opportunities to optimise revenue and enhance outcomes. Your expertise in Opera and attention to detail will ensure all records, billing arrangements, and commission processes are maintained with precision and integrity. A natural relationship builder, you will nurture connections with clients, PCOs, suppliers, and partner hotels, fostering trust and loyalty that inspires repeat business. You will also support the growth of new opportunities, assisting in the qualification of group leads and identifying thoughtful ways to elevate each booking through tailored enhancements and upselling. With a strong sense of accountability, you will manage payments, cancellations, and no-shows in line with hotel policies, ensuring all communications and contracts reflect the highest brand standards. Above all, you bring grace and organisation to every task, balancing daily administrative responsibilities with ease, while supporting the team and leadership with professionalism, care, and a commitment to excellence. Qualifications About You You bring proven experience in luxury hotel group or events management, ideally within a supervisory capacity, with a strong understanding of the end-to-end journey from initial enquiry through to seamless execution. Highly organised and naturally composed, you thrive in managing multiple priorities with ease, bringing structure, precision, and calm confidence to even the most dynamic environments. Your attention to detail is exceptional, ensuring every aspect of a group experience is thoughtfully curated and flawlessly delivered. With refined communication and interpersonal skills, you build genuine connections with clients, colleagues, and partners alike. Your ability to negotiate, collaborate, and influence is matched by your warm, guest-focused approach, always seeking to create memorable and personalised experiences. You are technically proficient in hotel reservations and event management systems, with experience in Opera Cloud highly regarded. Adaptable and flexible, you embrace the evolving nature of hospitality, including working evenings or weekends when required. Above all, your passion for luxury hospitality shines through in everything you do, bringing energy, care, and a commitment to excellence that elevates every group stay into something truly special. Flexible and reliable, you are available to work at least one weekend day and adapt to a rotating roster, including weekends and public holidays. And, you hold full Australian working rights, allowing you to work without restriction. If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you! Additional Information Our Commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage the end-to-end group booking process, from initial enquiry to final departure, ensuring accuracy in rooming lists and contractual details. Collaborate with internal departments like Front Office and Food & Beverage to deliver a seamless and elevated guest experience.