Groups, Conference & Events Supervisor at Minor International

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Coordination, Client Relations, Team Leadership, Operational Execution, Administration, Communication, Multitasking, Problem-Solving, Attention to Detail, Customer Service, Negotiation, Adaptability, Budget Monitoring, CRM Software, Microsoft Office, Training

Industry

Hospitality

Description

Company Description NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable. Job Description The Groups, Conference & Events Supervisor is responsible for coordinating and supervising all aspects of group bookings, conferences, meetings, and special events. This role ensures seamless event planning and delivery, exceptional client service, and effective communication between clients, internal teams, and external partners. Key Responsibilities Event Coordination & Planning Manage and oversee group, conference, and event bookings from initial inquiry to final execution. Prepare event proposals, function sheets, BEOs (Banquet Event Orders), and contracts. Conduct site visits, client meetings, and event briefings. Customize event packages based on client needs and venue capabilities. Client Relations Serve as the main point of contact for all event clients. Build and maintain strong relationships to encourage repeat business. Provide timely responses to inquiries, quotes, and follow-ups. Handle client feedback, special requests, and last-minute changes. Team Leadership & Coordination Supervise and support the Groups & Events team, ensuring tasks are completed accurately. Coordinate with F&B, Sales, Front Office, Reservations, and Operations departments. Assist with staff scheduling and training related to event standards. Ensure all team members understand event requirements and timelines. Operational Execution Ensure all events run smoothly according to the agreed plan. Monitor event setup, service, timing, and overall guest experience. Resolve operational issues quickly and efficiently. Ensure compliance with health, safety, and brand standards. Administration & Reporting Maintain accurate records of bookings, contracts, and event documentation. Assist with budget monitoring, revenue tracking, and forecasting. Prepare post-event reports and conduct debriefings with teams. Use CRM and event management systems to update and manage client data. Qualifications Requirements & Qualifications Experience in Events, Groups, Conference & Banqueting, or Hospitality Sales. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to lead a team and work under pressure. Proficiency with event management software and Microsoft Office. Strong attention to detail and customer-service mindset. Flexible schedule, including evenings and weekends when required. Additional Information Key Competencies Leadership & teamwork Client service excellence Time management Problem-solving Negotiation and sales awareness Adaptability

Responsibilities

The Groups, Conference & Events Supervisor coordinates and supervises all aspects of group bookings, conferences, meetings, and special events. This role ensures seamless event planning and delivery while maintaining exceptional client service.