You will be responsible for, but not limited to, performing the following tasks to the highest standards:

• To ensure all group reservations are dealt with in line with the hotel’s selling strategy and in accordance with company standards (including effective handling of enquiries by phone, email, and maintaining reservations inbox).
• To manage any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.
• To communicate any chargeable cancellations to the hotel team so charges may be raised under the correct department code.
• To ensure all enquiries are chased in a timely manner and all stages of the booking are being managed in accordance with company standards. To be fully conversant with all facilities, services and special promotions offered by the hotel and use this information to

maximise group sales.

• To offer tailored solutions to meet group needs and preferences, as well as personalised assistance to group organisers.
• To ensure enquiries are managed to maximise sales, occupancy, and revenue, including upselling, F&B and relevant hotel facilities wherever possible.
• To provide a seamless customer experience through effective use of systems while using information and tools appropriately.
• To ensure all revenue is tracked accurately and timely. Ensuring that invoices for deposits are issued in a timely manner and paid within the payment terms.
• Finalise and communicate group rooming lists to the Hotel operations team.
• To respond to all guest communication professionally, ensuring personalisation and customisation to deliver excellence in service. Take ownership of all guest requests and feedback, either prior to arrival, during their stay or after checkout.
• Ensuring correct recording and follow up of requests or issues to guarantee delivery in a timely manner in line with guest expectation.
• To promote the image of the hotel and the Company by the provision of quality customer care standards both internally and externally.
• To protect personal data of guests and team members following GDPR and PCI training.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Marble Arch.