Groups & Meeting Support Executive - UK & Ireland at IHG Career

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Initiative, Meeting Deadlines, Commitment Management, Multi-tasking, Sales Target Achievement, Stakeholder Liaising, Autonomous Work, Verbal Communication, Written Communication, Interpersonal Skills, Responsibility Taking, Organization Skills, Filing Systems Maintenance, Policy Knowledge, Procedure Knowledge, Data Capture

Industry

Hospitality

Description

Role Purpose Provides support to Regional Sales Centers in Europe in the group inquiry and support management process to drive conversion and revenue. Proactively support the delivery of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG. Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts. Key Accountabilities * Fulfills and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue * Where first choice property may not be available, cross sell the customer to another IHG branded property * Ensures accurate and timely capture of pertinent data in to the required sales systems * Develops and delivers the relevant and appropriate documentation to the customer and hotel * Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion * Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel Key Skills & Experiences Technical skills and Knowledge * Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required. * Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously. * Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies. * Demonstrates ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required. * Must have established organization skills required to maintain electronic and paper filing systems * Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable. * Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, hotels, and team members as well as producing reports Experience – At least one (1) year of business experience in a Call Center, Hotel Guest Relations, Sales Operations or sales support environment. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

The role provides support to European Regional Sales Centers in managing group inquiries to drive conversion and revenue, which includes proactively supporting proposals, quotations, and cross-checking product information across IHG brands. The executive is responsible for growing and maximizing revenue and profit opportunities within the Groups and Meetings segment and fulfilling leads from assigned accounts.