Groups Reservations Agent at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Bookings Management, Allotment Management, Contract Management, Vip Arrangements, Rooming Lists, Group Stays Coordination, Fit Reservations Support, Revenue Maximization, Opera, Opera Cloud, Multi-property Reservations, Detail Orientation, Organization, Guest Service

Industry

Hospitality

Description

Company Description Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa. Job Description Be the go‑to expert for group bookings, allotments, contracts and VIP arrangements Manage rooming lists and coordinate seamless group stays across all three airport hotels Liaise confidently with organisers while supporting FIT reservations when needed Maximise revenue opportunities through smart, accurate group management Deliver polished, high‑level service from first enquiry through to guest arrival Thrive in a fast‑paced environment where detail, organisation and guest experience shine Qualifications You will be Experienced in managing multi‑property hotel reservations, including group blocks and rooming lists Skilled in Opera and Opera Cloud, with confidence navigating complex bookings Able to start within 4 weeks and ready to step into an evening‑based role Available for a rotating 7‑day roster, Monday to Sunday A New Zealand Citizen or Permanent Resident (no visa sponsorship available) Comfortable thriving in a fast‑paced hotel environment where accuracy and organisation matter Additional Information Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Meals on shift Accor's Parental Leave Scheme Access to our Employee Assistance Program Paid birthday leave Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. ACCOR's Purpose Statement "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The agent will serve as the primary expert for managing group bookings, allotments, contracts, and VIP arrangements across the three airport hotels. This includes handling rooming lists and coordinating seamless group stays while supporting FIT reservations when necessary.