Groups Travel Consultant, Meetings & Events at Flight Centre

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MICE Bookings, Group Bookings, End-to-End Logistics, Global Distribution System, GDS, Amadeus, Multi-tasking, Organization, Attention To Detail, Team Player, Customer Service, Interpersonal Skills, Networking, Relationship Building, Written Communication, Verbal Communication

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/8553123e-7ee0-41bc-85a6-def1e65fb426.png] FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events. About The Opportunity As a Groups Travel Consultant under Meetings & Events, you will: * Support clients with making travel arrangements, including flight and hotel reservations, visa applications, transfers, changes, and cancellations for their travels. * Search for the best travel deals and provide alternatives to meet customers’ needs to ensure the best travel booking experience with FCM. * Promote our products, services, and value proposition to customers. * Follow company procedures, account guidelines and customer service standards as assigned. * Manage accurate customer information in GDS (e.g. Passenger Name Records (PNR's), travel profile, booking and ticketing details). * Keep up-to-date with travel destination information, airline rules and regulations, and global current affairs. Job Requirements & Competencies: * 3-5 years of experience in managing small to large scale MICE & group bookings, including handling end-to-end logistics for clients. * Experience in using a Global Distribution System (GDS) such as Amadeus would be an advantage. * Fluent in English. Other language capabilities (e.g. Japanese, Chinese, Cantonese etc.) would be an advantage. * Have the ability to multi-task, stay organised with a strong attention to detail, and work within a timeline. * Be a team player with strong customer service mindset. * Strong interpersonal skills with the ability to network and build relationships at all levels. * Exceptional written and verbal communication skills. * Demonstrates flexibility and resilience in a fast-paced and constantly changing environment. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. * Generous remuneration structure and a highly competitive salary * Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself * Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave * Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons * A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally * Enjoy the freedom and flexibility with our Flexible Working Arrangement * Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! * Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Are you ready to elevate your career in travel management? Apply with FCM today! FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect. By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people. [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/85ed2768-2f8a-45db-9bb8-28a329114b95.jpg] #LI-JP1#FCMAS#LI-Onsite

Responsibilities

The consultant will support clients by managing all aspects of travel arrangements, including flights, hotels, visas, changes, and cancellations for their travels. This role also involves searching for optimal travel deals and promoting FCM's products and services while maintaining accurate customer data in the GDS.