Growth Account Manager - Customer Success Manager at Singapore Post

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Commercial Acumen, Interpersonal Skills, Communication Skills, Consultative Engagement, Tech-Savviness, Outcomes-Focused Attitude

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we’re looking for a Customer Success Manager with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment. In this hybrid Customer Success / Account Management role, you’ll be the strategic partner for your customers - driving adoption, securing renewals, and uncovering meaningful growth opportunities. You’ll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact. What You’ll Do Drive adoption & customer value Build proactive, regular engagement with your portfolio to ensure high utilisation and tangible outcomes. Understand customer workflows and recommend best-practice optimisation. Provide responsive, high-quality support across calls, email, and occasional site visits. Retain, renew & grow accounts Lead end-to-end renewal conversations, ensuring customers see Simpro’s long-term value. Identify and close cross-sell and up-sell opportunities across modules, services, and training. Act as a strategic advisor who confidently positions solutions that drive customer success. Collaborate & advocate Partner with Sales, Product, Support, and Implementation to deliver a seamless experience. Bring customer insights back into the business to influence product and process improvements. Build strong, trusted relationships with stakeholders at all levels. What You’ll Bring Experience in Customer Success, Account Management, or a similar customer-facing role within SaaS. A customer-first mindset paired with strong commercial acumen. Excellent interpersonal and communication skills, with the ability to influence and build trust. Confidence identifying customer needs and translating them into clear recommendations. Tech-savviness and a willingness to learn a broad, evolving product suite. A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment. What We Can Offer You Novated leasing via salary packaging Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances) Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Program – get rewarded for referring a friend to join our team! Casual dress and relaxed office environment Fun team camaraderie and events Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards Click here to find out more about working at Simpro Group! Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

Responsibilities

Drive customer adoption and value while ensuring high utilization and tangible outcomes. Lead renewal conversations and identify growth opportunities within customer accounts.